Standards & Practices Returns and Exchanges Policies
Returns and Exchanges
We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 30 days after purchase for either an exchange or a refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective. We will gladly exchange like items and ship to you at no additional charge (applicable in the US only, one time per order/item). All sales on CLEARANCE are final with NO EXCHANGES OR RETURNS! Unfortunately we cannot refund duties, taxes or shipping charges for Hawaii, Alaska, and International returns & exchanges. Please contact our Customer Service Department at 1.866.727.2888 or email@example.com.
In an effort to be environmentally friendly, a prepaid shipping return label won’t be included in your shipping package, but it will be provided upon your request. Simply send an email to firstname.lastname@example.org, and we will get your label ready within 24 hours. Exchanged merchandise is shipped ground service at no additional shipping charge.
Return/Exchange a Gift
If you are returning a gift you received purchased from our website, please contact our Customer Service Department at 1.866.727.2888